Shipping Policy
At Thirdeye, we are committed to delivering your baby care products with care and efficiency. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.
1. Shipping Coverage
- We deliver to all major cities and towns across India.
- Remote and rural areas may have limited delivery options. Check availability by entering your pin code at checkout.
2. Processing Time
- Orders are processed within 1-2 business days from confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- Custom or pre-order items may take longer, which will be communicated during purchase.
3. Delivery Time
- Standard Delivery: 3-7 business days (location dependent).
- Express Delivery: 1-3 business days (available for select locations at extra cost).
- Timelines may vary due to distance, weather, or courier delays.
4. Shipping Charges
- Free Shipping: Available for orders above ₹[amount].
- Standard Shipping: ₹[amount] for orders below ₹[amount].
- Express Delivery: ₹[amount], for expedited service.
5. Order Tracking
- Once shipped, you’ll receive a tracking ID via email or SMS.
- You can also track your order by logging into your account on our website.
6. Delivery Attempts
- Our delivery partners will make up to 3 attempts.
- If delivery fails, the package is returned to our warehouse and reshipping fees may apply.
- For Cash on Delivery (COD), please ensure someone is available to receive and pay.
7. Damaged or Missing Products
If your order is damaged or has missing items:
- Notify our customer support team within 24 hours of delivery.
- Provide photos of the damaged package/items for verification.
- We’ll arrange a replacement or refund after evaluation.
8. Undeliverable Packages
Orders may be marked undeliverable if:
- The address is incorrect or incomplete.
- The recipient is unavailable during delivery.
- The order is refused by the recipient.
The shipping fee is non-refundable for returned undeliverable orders.
9. International Shipping
Currently, we do not offer international shipping. Stay tuned for future updates!
10. Contact Us
For shipping-related queries, reach out to:
- Email: support@thirdeye.com
- Phone: +91-9211486367
- Customer Support: 9 AM to 7 PM, Monday to Friday
This Shipping Policy ensures a hassle-free shopping and delivery experience for all our customers.
